OVERVIEW

The Mayo Clinic is recognized as the best medical center in the world. Through full system redesign and build of a groundbreaking platform, we are transforming Mayo’s digital experience to be empathetic and pioneering as their care.

Team Structure

BEFORE

AFTER

User Research

• All participants found the overall experience straightforward, simple, and aligned to their expectations.

• 9.5/10 on ease of use and comprehension.

The team had a lot of fun taking notes and synthesizing the user feedback.

Happy Clients
Happy Teams

Simplified registration flow
by reducing 90% of data fields

Streamlined nav and easier
access to info

Projected to impact at least 65%
of all new account creation